Issue: Email Address Does Not Appear in the To: Field See the Secure Message online help at the following URL: For more information about using the Open Online method and the Open by Forwarding method, Message with a temporary link that you can click to securely retrieve the message by using a web browser on your computer If the Open Online method does not work, forward the Message to The service will send you an email If you have already created a user account for the email address, enter your password and click the Open Online link to use an alternative method to open the Message. If a Register button is displayed on the Message, click Register and create a new user account for the email address where you received the Message.

If the Message was modified during transmission. Also, the Open button might not function properly if your computer is not configured to run Java or JavaScript or With a Cisco Secure Email Encryption Service user account, the Message might display a Register button instead of an Openīutton. For example, if your email address is not associated The Open button might be missing or inoperable for several reasons. Issue: Open Button Is Missing from the Message or Does Not Work Issue: Secure Message Not Opening Properly on Firefox.Issue: Accented Characters Not Rendering Correctly for Secure Emails (Plain Text or HTML).Issue: Compose Message Link is Not Visible in the Left-Hand Navigation Menu.Issue: Microsoft OWA 2007 Compatibility.Issue: Password Is Forgotten or Does Not Work.Issue: Message Processing Slows Down or Stops.Issue: Secure Message Is Not Displayed Properly.Issue: Email Address Does Not Appear in the To: Field.Issue: Open Button Is Missing from the Message or Does Not Work.This section provides troubleshooting tips for issues that you might encounter when opening Secure Messages. This chapter provides information on the following topics:

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